Client Services Coordinator

Posting ID : A1068499564
Date Posted : 2015-08-19
Category : Admin Office

Come join our growing team. We are an in home care company near downtown Santa Barbara looking for a motivated and friendly professional to work in client services. Duties as described below. This is a great opportunity for someone who likes diversity in their workday. The job is personally rewarding as you will develop relationships with our elderly clients and our fantastic team of caregivers. You will get to see how our company improves the lives of our clients in a very meaningful way. 20 hours/week to start with room to grow for the right individual.

Please send resume with cover letter. For inquiries, please email rather than call.

Primary Responsibilities (including, but not limited to):
Accountable for selecting, scheduling, and coordinating caregivers based on assessment and care plan information for new and existing clients.
Responsible for ensuring appropriate matching and placement of Caregivers with clients and ensuring scheduling is done to meet client needs.
Confirms that clients and their families are satisfied with the Senior Helpers services, and reports findings to the DO
Takes service inquiry calls and follows up with leads to meet revenue goals
Completes new client assessments
Has a regular communication process for new clients
Adapts the client care plans as needed
Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members
Seeks opportunities to up-sell and promote added hours
Responsible for client recognition programs
Works in conjunction with Caregiver Coordinator to hire needed caregivers
Represents Senior Helpers at networking events and contributes to the marketing face of the company
On call work
Other duties as assigned.

This job description may be modified at any time. Other duties and responsibilities as may be assigned by the President or Director of Operations.

Qualifications

Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Proactive problem prevention and issue resolution leadership ability
Minimum of six months experience in a customer service role
Industry experience a plus
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Strong verbal communication skills, especially using the telephone
Ability to work independently and as part of a team


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