Entry Software Support Engineer

Posting ID : A1068499405
Date Posted : 2015-08-19
Category : Software Qa Dba Etc

We are offering a full time software support engineer position for an individual who finds helping customers and solving problems rewarding. In this role you will rely on your technology and communication skills to help troubleshoot technical issues, and ensure customer success.

Work with a rock star team of professionals, in a startup atmosphere where you can learn technical and business skills and propel your career forward in ways not possible in a large corporation. With a San Diego work/life balance culture, our team is looking for a core contributor to the next phase of our growth. This role has multiple growth and advancement opportunities based on your career goals.

Job Responsibilities
- Support inbound and outbound requests for technical assistance using our proprietary software (Javascript based)
- Help customers via web share get started using the software
- Write best practice documents for commonly reported issues
- Work directly with dev team to suggest new enhancements
- Create new demos and samples to help customers

Required Skills
No fear of the phone- Will need to make outbound calls to check in on customers.
Technology Skills - Web development technologies like JavaScript required - Example work is required for interview.
Technology Inclined - Ability to learn new systems and software applications.
Clear Communicator verbal and written

Salary: $40-$70K - based on prior experience and education.
Stock Options
Health and Dental contribution plan
Paid Vacation

Please send resume and brief summary of qualifications.

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