Housekeeping Supervisor

Posting ID : A1068497111
Date Posted : 2015-08-19
Category : Food Beverage Hospitality

The Housekeeping Supervisor is responsible for the successful operation and administration of the housekeeping department. The Housekeeping Supervisor must ensure that the housekeeping department is continually balanced, while focusing on providing exceptional customer satisfaction by continually training on the Pearl touch points of the hotel and ensuring associate focus on our Pearl touch points at all times. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Housekeeping Supervisor must drive results through effective hiring, training, coaching, counseling, leading, motivating and empowering all the associates. The Housekeeping Supervisor must ensure maximization of profitability by controlling expenses through proper execution and timeliness of inventory and proper inventory control. The Housekeeping Supervisor must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

*Ensure hotel cleanliness is maintained to the highest level with attention to detail
*Maintain effective and open communication
*Foster teamwork
*Control cost through monthly linen inventories and ongoing supply inventories
*Must possess high energy, professionalism and confidence every day and in every way
*Be a highly motivated and enthusiastic leader
*Daily and ongoing hotel and room inspections with attention to detail to ensure the highest standards
*Conduct required Pearl stand-ups and meetings with enthusiasm and commitment to success
*Train housekeepers, housemen and supervisors to deliver the best product at the highest standards
*Must be capable to successfully prioritize, delegate, organize and multi-task
*Must be able to monitor monthly expenses in compliance with the budget
*Must be able to conduct daily business with integrity and be ethical at all times
*Treat guest, associates, vendors and co-workers with professionalism and respect at all times
*Must maintain a safe working environment through ongoing compliance of safety guidelines
*Ensure emergency procedures are understood by all through ongoing training and documentation
*Must be able to coach and counsel and provide clear and concise direction
*Be able to work under pressure and meet or beat deadlines
*Effectively create a weekly schedule that reflects the occupancy for effective cost control
*Ensure proper training of all associates on all procedures and standards
*Ensure approved uniforms are being worn at all times with nametags
*Ensure all work areas, storage areas and housekeeping carts are organized and well maintained
*Timely execution of associate evaluations
*Provide a clean and comfortable room for each guest every day
*Provide cleanliness and standards of the meeting areas, public areas and back of the house
*Proactively monitor guest satisfaction and effectively increase scores in each area
*Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
*Operate department in accordance with OSHA standards
*Comply with attendance rules and be available to work on a regular basis

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