Looking for employment in call center enviornement.

Posting ID : A1068495999
Date Posted : 2015-08-19
Category : Resumes Job Wanted

I have 5+ years working in a call center environment. My most current position is in the benefits administration field here in NJ. The purpose of this posting is to seek an opportunity to work in the Miami area since my family is moving there soon. I know it is very difficult to find a guaranteed employment before arriving to a city, however I would like to have a head start and see what opportunities I have. Please reach out after reviewing my resume below. Thanks.

(CL does not allow me to upload resume, so it has been copied and pasted)

Nidia Karen Gonzlez

Work Experience

Towers Watson (contract) September 2014- Current
Benefits Service Call Center
Provide Customer service to 5 different clients
Receive incoming calls
Use Case management system
Use different systems to document /review calls
Assist in administration questions regarding Health & Welfare Benefits.

Cooper University Hospital September 2012 -- May 2014
UP Call Center
Administrative/Clerical work
Receive inbound calls
Schedule patient appointments
Provide excellent customer service
Answer patient questions/ connect them to the right Doctors

ACS, a Xerox Company (Contract) September 2011- November 2011
Customer Service Representative
Dealt with two clients (Mars and Fluor)
Took inbound calls for Annual Enrollment of benefits
Provided excellent customer service
Input data into the system

PHH Mortgage (Contract) August 2010 to October 2010
Collections Specialist
Handle inbound calls for customer service
Make outbound calls to customers for collections
Collect payment for overdue mortgage loans
First party collections

LifeGuard Financial (Contract)June 2009 to September 2009
Debt Consultant/Closer
Outbound call to customer
Provide customer service
Make Cold to Warm calls
Handle debt settlement calls

Education
Marchman Technical High School- Diploma

Skills:
Bilingual: English and Spanish
40wpm; Word; Excel; PowerPoint


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