Dispatcher for Cox Contractor

Posting ID : A1068494873
Date Posted : 2015-08-19
Category : Admin Office

Position Overview:
Dispatch for a COX Communications
Full time dispatcher(s). Pay is based off experience.

Key Duties & Responsibilities:
*Dispatch experience
*ICOMS*Telephone experience in a customer service environment
*Problem solving abilities and the ability to carry out responsibilities with minimal supervision
*editing and closing jobs through ICOMS
*Responsible for a team of 20+ techs
*Making sure all techs arrive to jobs within the pre set two hour time frames
*Monitors systems for problem techs and jobs that need to be rerouted
*Route day of installs and day of trouble calls
* Various end of day reports

Secondary Duties & Responsibilities:
*General office support
*Answer phones

Minimum Qualifications:
*Prior experience with ICOMs a huge plus
*Prior experience working with COX Systems a huge plus
*Strong customer service skills
*Strong computer skills
*Ability to quickly and accurately keyboard information into the Computer Aided Dispatch System
*Ability to use and understand military time
*Ability to work as a member of a team as well as independently in a multi-tasking environment

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