Posting ID : A1068493410
Date Posted : 2015-08-19
Category : Sales
Honda Service Advisor/Consultant
For consideration Call Stuart 310-649-2440
Honda Automotive Service Advisors greet customers and assist them with any inquiries they may have
Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Honda Service Advisors prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Prior experience with Honda, Acura is highly preferred
Minimum of 2 years' experience
Outgoing personality with expertise at developing relationships (i.e., a "people person")
Prior ADP experience is a huge plus
Must be willing to submit to a background check and drug screen
Valid U.S. driver's license
Full Benefits Package
Exclusive to Honda
We Promote from Within
High Customer Satisfaction for Both Sales & Service!
A Professional And Respectful Work Environment
Continues Honda Training and Certification