Contract Customer Support Representative Big Fish

Posting ID : A1068493401
Date Posted : 2015-08-19
Category : Customer Service

About Big Fish

Founded in 2002, Big Fish is the world's largest producer and distributor of casual games, delivering fun to millions of people around the world. Through its mobile and online distribution platforms, Big Fish has distributed more than 2.5 billion games to customers in 150 countries from a growing catalogue of 500+ unique mobile games and 3,500+ unique PC games. After successfully transitioning from a PC-centric to a mobile-centric company, Big Fish has emerged as a top grossing mobile publisher worldwide with a portfolio that includes the #1 mobile social casino game, Big Fish Casino. The company is a wholly owned subsidiary of Churchill Downs Incorporated and is headquartered in Seattle, WA, with regional offices in Oakland, CA, and Luxembourg.

About the Role

Looking for a fun and creative environment where you aren't stuck in a call center all day long? We are Big Fish Games, the LEADER in the casual gaming space, and we're currently looking for talented CSRs to join us in the pond. Do you hold excellent customer service in the highest regard? Are you crafty and interesting when you email your friends and family? Is email second nature to you? If so, we're waiting to hear from you!!

Be a part of something great! As a CSR, you will bridge the gap between games and customers. What does this mean? This means you have the most important position within the company --- keeping our loyal fans happy! Throw out the ol' "call center" concept. It DOES NOT exist here. We are far from dry and stuffy! We work hard and play hard, priding ourselves on giving the best customer experience possible.

Responsibilities: Provide unparalleled customer service and enrichment to the digital lifestyles of Big Fish Games customers Delight our customers by listening attentively to their needs, reaching agreement about their issue and driving it to a resolution Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach Educate customers about Big Fish Games' support options, online tools, and self-help or tutorial training resources Communicate positively with team members, customers, and other partners -- always remembering, that you represent the Big Fish Games brandSkills, Experience, and Education: Associate's degree required, Bachelor's degree preferred Relevant experience in Retail, Technical Support, Help Desk Support, or Customer Service Strong typing skills: 45+ WMP with accuracy Appropriate, polite, and possesses a WOW customer service attitude Resourceful, savvy with internet searches and finding new ways to solve issues Ability to thrive in a fast-growing, always changing environment Excellent computer skills Flexible to work weekends, nights, and overtime Excitement and passion for the company and product you are representing and the ability to share this passion with your customerThis is a contract position to start with the possibility for extension or full-time employment if you come in and rock our socks off!!

Come be the next Big Fish in the Pond!

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