Customer Service Representative

Posting ID : A1068493398
Date Posted : 2015-08-19
Category : Customer Service

AAA Heating and Air Conditioning is looking for a Customer Service Representative who is extremely detailed and organized, able to work well under pressure, and who works well with a variety of personalities.

The position includes the following duties:

*Answering busy multi-line phones
*Scheduling customer appointments as they call in for service or maintenance on their furnaces, heat pumps, or air conditioners
*Dispatching technicians
*Processing technician invoices
*Happy Calls after our service to make sure customers were 100% satisfied
*Courtesy confirmation calls for each appointment
*Follow up with customers per technician advice
*Pull time card reports on a daily basis and send to our techs to get their signatures
*Other duties as assigned

Skills & Traits necessary to perform this job:

*Positive personality -- you need to be happy when talking to customers and coworkers.
*Sales and/or marketing experience a plus
*Punctuality and attendance are key to this position
*Enjoy speaking to customers on the phone
*Good computer skills.
*Willing to go above and beyond when needed during our busiest times of the year.
*Multitasking is an absolute necessity.
*The ability to prioritize tasks.
*The ability to work fast and accurately due to a large volume of work with many variables that change daily.
*The ability to remain calm and collected under stress.


*2 years experience in an office customer service setting with phone responsibilities-- incoming and/or outgoing

If you are interested in continuing a career in customer service and administration and have a strong work ethic, we encourage you to apply.

This full time position is for 40 hours a week, Monday-Friday. Our office is open from 7am-6pm and you could be assigned one of these three shifts: 7am-4pm, 8am-5pm, 9am-6pm. You must be flexible to switch to a different shift if it becomes a need for the company. Pay starts at $14-15/hr, DOE. We also provide full medical, dental, and vision insurance, along with paid vacation and sick days.

If you are interested in joining our company's team, please send your resume and cover letter explaining why you think you would be a good fit to the email posted. All contacts will be kept absolutely confidential. We're a drug free workplace and an equal opportunity employer.

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