Customer Service Rep

Posting ID : A1068493393
Date Posted : 2015-08-19
Category : Customer Service

Snorkel Hot Tubs, Inc., a manufacturer of wood hot tubs is looking for a full time and/or part time Customer Service Representative to respond to inbound phone calls and emails regarding product questions and purchases. We sell our hot tubs direct to consumer and they bring much satisfaction to our customers. They are almost always a delight to work with and greatly appreciate your knowledge and assistance. The focus is on a personal tailored approach - educating the customer on the product, completing the sale, and follow-up trouble shooting as needed.

While it is a soft sell environment, we do expect good closing skills. This is a very small office not a typical call center so the ability to work well with others in close knit environment is important. In addition to sales and service duties, the job will also involve helping set up and maintain our online web store, come clerical and occasionally assisting in shipping and receiving/shop. We are located in the SODO area and the working environment is casual.

Specific Duties
Respond to email and phone inquiries educating and selling the customer on product features and operation.
Troubleshoot operational and installation problems.
Assemble and mail product information packages.
Coordinate product shipments with shipping and receiving.
Implementation and maintenance of online store and products.
Other duties as needed.
Requirements
Must be bright and a quick learner with good PC/Office skills.
Positive, enthusiastic attitude.
Professional demeanor with customers.
Excellent verbal and written communication skills.
Excellent phone presence.
Familiarity with very basic electricity and/or plumbing a plus
Detail oriented .
Problem solver with good judgment.
Work well with others
Self motivated.
One or more years of experience
High school graduate, some college preferred.

We offer a very competitive salary commensurate with your qualifications in a relaxed casual environment. Benefits include medical, dental and life insurance, paid vacations and holidays. Hours are 8 to 5 with no shift work required.

Please submit resumes and other attachments as pdfs.


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