Customer Service Super Star

Posting ID : A1068493376
Date Posted : 2015-08-19
Category : Customer Service

What we need:
A shining light that will contribute to the success of Experience Momentum by providing customer service that goes above and beyond what is expected.
The successful candidate is able to anticipate customer needs by evaluating customers for cues. They will work to establish positive relationships with co-workers and contribute to a positive team environment. A strong desire to create the best customer experience is essential. High energy is a must for this position.

Highlight of Your Responsibilities:
Greet patients, answer phones, schedule appointments.
Collect and process payments.
Diligent customer follow-up and follow-through.
Scan, file and maintain patient records in a flawless manner.
Maintain a positive and upbeat attitude.
Obtain all required insurance authorizations, staying up to date on all relevant insurance industry practices and requirements.

Skills and Experience (Basic Requirements):
Exceptional communication and interpersonal skills
Energetic, positive, and friendly demeanor that exhibits grace under pressure
Genuinely enjoys people, able to interact with all populations
Ability to model "customer first" mentality at all times
Ability to accept feedback
Self-motivated
Extremely detail-oriented
Ability to prioritize and handle multiple projects
Proficient in MS Office and other software products
Experience in healthcare setting a plus

This position is part time, evenings and Saturday mornings.

If you do not possess all of the above mentioned basic requirements and the ability to bring your A game whether you are feeling it or not, it is not necessary to apply.
We are high energy, have high expectations and want to employ team members who want to be the BEST OF THE BEST.

To apply send a cover letter explaining why you think you are the right fit for us, your resume and Professional references.

We will not be able to answer all inquiries.


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