Reservation Sales Agent

Posting ID : A1068492800
Date Posted : 2015-08-19
Category : Food Beverage Hospitality

Reservations Sales Agent

Job description:
Answer all incoming calls within 3 rings
Quote room rates and availability and close sales by utilizing sales techniques
Work with customer to quote alternate rates and availability, cross selling to other Castle properties when needed
Accurately input reservations (phone, fax, email, internet) into computer system
Provide supportive information to customers: directions, activities, etc.
Interact with other RSA's, Sales Managers, Travel agencies, & wholesalers
Clerical duties: faxing, typing, filing, & other tasks
Minimum qualifications:

High school graduate
Ability to capture reservation bookings with proper sales techniques
Good communications skills (verbal & written) & customer service skills
Computer literate
Type at least 30 words per minute
Professional phone etiquette
Punctuality
Attention to detail and well organized


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