Front Desk Agent - Gsm (Guest Services Manager)

Posting ID : A1068491912
Date Posted : 2015-08-19
Category : Food Beverage Hospitality

Club Quarters Hotel in San Francisco is seeking a high-energy individual who is expressive with a positive attitude. They must be able to work a flexible schedule that includes evenings and weekends. Hospitality or similar experience preferred.

Job Description

Front Desk Agent (GSM) Responsibilities
Provide optimal guest satisfaction by offering professional and efficient service through guest interaction.
Handle guest requests in a timely manner.
Responsible for all aspects of operating the Member Service Desk.
Handle all phone calls to the MSD in a professional and courteous manner.
Greet all arriving guests with a warm and sincere welcome.
Communicate guest needs to appropriate departments to ensure guest satisfaction.
Interact directly with guests on all Member Service Desk issues i.e. reservations, billing inquiries, concierge duties, etc.
Handle and respond to all guest complaints received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.
Assist fellow Front Desk Agents and works as a team to create a positive environment for guests and staff.
Monitor arrangements for all VIP, Special Attention and Long Stay guests.
Make appropriate decision as a Manager, analyze situations and react accordingly when the hotel operation is affected.
Remain calm and authoritative in fire & life safety issues.
Proficient in the use of PMS and able to analyze and resolve problems with PMS and/or interfaces in a timely manner; knowledgeable of procedures related to the MSD operation.
Provide Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
Attend departmental meetings and/or events for the MSD and hotel as requested by the Senior Guest Service Manager and/or Hotel Manager.
Responsible for cash drawer of assigned amount and cash handling.
Supervise Guest Service Representatives duties for guest requests.
Balance Room Inventory for arrivals daily to maximize room revenue as per policy.
Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels etc.
Provide reservation services when required.
Perform any other GSM duties as requested by the Senior Guest Service Manager or Hotel Manager.

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