Posting ID : A1068491827
Date Posted : 2015-08-19
Category : Software Qa Dba Etc
The primary responsibility of this position is to review and analyze loan program manuals to gather a comprehensive understanding of the new program(s) in order to implement new programs or enhancements for clients; provide technical support and assistance to Cology clients and internal colleagues as it relates to system analysis, research, and testing and requirements gathering for Loan program Profiles and system functionality.
Essential Job Functions:
Work with internal departments and clients to implement new programs and program enhancements
in internal systems, including system testing and review of documentation related to Program
Manuals, Promissory Notes, correspondence and other outputs.
Take the lead on requirements gathering and documentation for new development as well as all
system enhancements that affect Operations areas and/or Client interfacing.
Provide primary help desk support to clients and colleagues on issues related to system issue
analysis. This may include the research of transaction processing, database profiles, reports and
bugs reported through issue tracking mechanisms.
Provide user acceptance testing prior to promotion of program implementations to production.
Provide system support needed to satisfy the requirements of internal and external audits.
Work closely with Operations and Information Technology colleagues in the design of test cases
needed to ensure adequate testing of new and enhanced system development.
Serve as backup to any and all client calls, emails and other communication.
Participate in prioritization and project management of implementations and outstanding issues and
Other duties as may be assigned.
Strong understanding of student loan origination or other credit based lending process.
Excellent verbal and writing skills.
Ability to explain complex and technical information.
Ability to handle multiple projects at a time, set priorities, and meet deadlines.
Ability to find alternative solutions to processing issues.
Strong technical skills preferred -- SQL, HTML, Word, Excel, Adobe Creative Suite.
Bachelor's Degree (preferably in disciplines of Business, Business Analysis or Information
Technology) or equivalent experience (to be determined by Cology management).