Service Contract Administrator - 127570

Posting ID : A1068491825
Date Posted : 2015-08-19
Category : Sales

Are you a committed team player? Well established manufacturing company!
As a Service Contract Administrator, you will ensure quotes follow contract guidelines, email quotes to external customers as well as notify the internal capital equipment sales representative supporting the account, coordinate between field service, sales and tech service to provide accurate and timely information to customers regarding their coverage status, resolve any customer contract issues, negotiate terms and conditions for service where applicable and involve management and/or legal when necessary. As a Service Contract Administrator, you will also actively participate in the life cycle management system, provide detail and/or reports regarding service contract issues with regard to system failures to other areas of business, initiate and/or participate in projects having a direct effect on customers through sales and service and in projects involved with internal processes including global practices, and ensure compliance with national contract, ISO and FDA commitments.
Create proposals and provide the relevant documentation to the clients in reference to service agreements on neurology products.
Provide proper and consistent follow up on pending quotes and product retirement through phone, email or fax.
Assist in the development and maintenance of a customer concern database for improvement of processes and programs.

Requirements

Must have 2-4 years of inside sales/account management experience.
Must have excellent math skills.
Project coordination experience is ideal.
Associate's or Bachelor's degree in business or a related field is ideal.
Must have intermediate MSWD and Excel skills.
PowerPoint skills are preferred.

Hours: 8:00am-5:00pm.
Length: Temporary to Hire!
Pay for Service Contract Administrator position: $18.00 / hr.
Location: Middleton, WI
Job I.D. 127570

Job descriptions may not include every responsibility or qualification of the position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

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