Client Services Manager - Business to Business Customer Service

Posting ID : A1068490148
Date Posted : 2015-08-19
Category : Customer Service

Job Title: Client Services Manager
Department: Customer Service - Marketing
Reports To: Operations Manager and Senior Vice President
Prepared Date: 08/18/2015

If you are a detail oriented customer service representative with strong and personable phone skills please continue!

Position Summary:
Serve as the primary point of contact and liaison between States Recovery Systems, Inc. a third party collection agency and its clients. Prepare end of month status reports for Clients. Conduct account level inquiries at the request of Clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Services Manger
Act as a liaison between the collection staff and clients of States Recovery Systems, Inc. by contacting them to address collection related issues necessary to continuing collection efforts including verifying direct payments, requesting additional account documents, and requesting settlement authority.

Assist the Marketing Department in the development and maintenance of clients by serving as an internal point of contact for client requests, questions, and concerns and communicating the matters to Management as applicable.

Develop a plan to resolve any pending issues between Agency and its clients.

Completion of daily, weekly, and monthly support functions such as client status and performance reports, new business work flow and follow-up for new listings, and prepare monthly internal performance statistics for Senior Management.

Salary is DOE

Paid Ill time is available upon hire date

Vacation, Medical, and Dental is available after 90 days

Required experience:
Business to Business Customer Service
Business to Business Marketing


Some Other Postings