Posting ID : A1068489495
Date Posted : 2015-08-19
Category : Transportation
This is a Full-Time position requiring flexible availability, most likely weekend and evening coverage. Sharing in "on-call" responsibilities is also required. A more defined schedule will be determined closer to hire.
JOB SUMMARY: The Field Service Representative performs multiple functions related to product readiness for patient utilization on a wide range of Hill-Rom rental and customer owned products. Additionally, will provide 7/24 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. This position requires direct customer contact and will include frequent patient transfer. Performance of minor repairs and routine parts exchange will be expected.
ESSENTIAL DUTIES AND RESPONSIBILITIES -- Other duties may be assigned:
Engage in field and warehouse activities such as bed decontamination and product cleaning.
Assist with equipment transfers to other service centers.
Assist in maintaining an accurate on site inventory.
Follow Standard Operating Procedures (SOPs) and comply with the standards for Continuous Improvement.
Delivers and removes products as well as completes functional checks.
Coordinate parts ordering/shipping.
Conducts technical in-service to customers.
Uses test equipment for products assigned.
Uses manufacturers' service manuals and documentation to provide initial troubleshooting and/or minor repairs.
Trained and able to perform minor repairs on products, including: Pre-Installation, Preventive Maintenance, and Routine Maintenance.
Dedicated to providing excellent customer service. Develops and maintains strong and effective relationships with various levels of internal and external customers.
Use of the hand-held device for tracking completed and assigned work.
Maintains a clean and safe work environment including 5S activities. Safety training/medical testing requirements are kept up-to-date.
Collaborates and communicates effectively with sales, co-workers, other departments and customers.
Participates in the on-call rotation to provide 24/7 coverage.
Excellent verbal and written communication skills.
Priority One complaint documentation.
o Perform complex repairs
o Warranty work on Capital Products
When duties require must have a valid driver's license and driving record that meets Company standards.
18 Years or Older (Cannot operate vehicles that exceed 10,000 lbs. if under Age 21)
Willingness to travel for periods up to one week.
Previous driving/delivery experience is preferred
Able to lift up to 50 lbs.
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED required. Two year Associate Technical Degree preferred.
Experience with medical devices, FDA regulated products preferred.
Ability to use a computer to perform assignments including proficient use of required software programs: MS Word, MS Excel.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.