Posting ID : A1068489412
Date Posted : 2015-08-19
Category : Sales
Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera.
We are searching for enthusiastic, friendly, and reliable retail talent who enjoys interacting with volunteered patrons and who is committed to delivering outstanding customer service. You will be primarily responsible for training and managing volunteers, process transactions and troubleshoot, and ensuring patrons have a positive customer service experience at the Lyric OperaShop.
Lyric Opera of Chicago's OperaShop Coordinator will promote inventory control effectiveness and develop strategy of the OperaShop as they relate to Lyric's retail vision.
DUTIES AND RESPONSIBILITIES:
Provide optimal guest service ensuring that guests are met in a timely manner
Resolves and communicates all customer service issues to leadership
Oversee OperaShop volunteers
Maintain an aesthetically pleasing environment for patrons
Maintain merchandise inventories
Process transaction and troubleshoot
Train Volunteers so they are able to provide product knowledge to customers
Provide assistance to Lyric volunteers during Opera performances
KNOWLEDGE AND SKILLS:
Sales or retail experience preferred
Familiarity with the arts especially opera is a plus
Exceptional communication and interpersonal skills
Experience with POS and or inventory systems is a plus
Able to work a flexible schedule most weekends and work evenings
Being able to stand for long periods of time