Automotive Service Writer / Manager

Posting ID : A1068489036
Date Posted : 2015-08-19
Category : Retail Wholesale

Our family-run gas station and repair shop in St. Paul is seeking a combination of an automotive service writer and manager of a repair shop, gas station, and convenience store. We offer an enjoyable work environment with the opportunity for advancement.

Hours:
Monday - Friday, 9:00AM - 6:00PM

Service Writer Responsibilities:
- Provide excellent customer service and maintain our reputation for integrity
- Greet and check in customers
- Answer phone
- Schedule appointments
- Order materials/parts and maintain inventory
- Prepare repair estimates:
a. Listen to descriptions of symptoms from customers and clarify descriptions for technician
b. Utilize software to estimate supplies and labor
c. Obtain customer approval for cost and time estimate
- Prepare final repair invoices
- Interface with technician and customers, and translate technician diagnosis/repair into language the customer will understand

Management Responsibilities:
- Complete daily reports
- Inventory control
- Communicate with suppliers
- Monitor and initiate building maintenance as needed
- Issue resolution with customers as needed
- Manage employee productivity
- Induction and training of new employees
- Provide guidance and continuing training to employees

Required Skills:
- Understanding of automobile technical language
- Understanding of profit margins
- Management experience
- Strong customer service skills
- Strong computer skills
- Strong communication skills
- Attention to detail
- Initiative
- Patience
- Excellent attendance record at previous position

Benefits:
- HSA contribution or investment contribution (employee choice)
- Paid time off
- Paid holidays
- Guaranteed salary, as well as commission structure

To apply:
Please e-mail an updated resume. Please only apply if you have both service writing AND management experience. Thank you!


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