Posting ID : A1068488139
Date Posted : 2015-08-18
Category : Food Beverage Hospitality
Overview-Efficiently manages the housekeeping operation, maintaining responsibility for departmental profit, supervision of Housekeeping Associates and inspection of hotel guest rooms, bathrooms, corridors, and lobbies to ensure all areas of the hotel meet or exceed Company standards.
Directly supervise all housekeeping and laundry Associates and ensure proper completion of all housekeeping and laundry duties.
Direct and coordinate all the cleaning activities of the hotel's facilities, including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations.
Ensure the proper appearance of the hotel from the entrance to the roof. Direct and coordinate the cleaning of the parking lot and walk ways, the service and trash areas, and the exterior of all buildings.
Act as the Manager on Duty (MOD) when scheduled as such by the General Manager or Assistant General Manager.
Schedule all housekeeping and laundry Associates.
Track and maintain labor hours and labor standards for all housekeeping and laundry activities.
Effectively manage and control all housekeeping and laundry expenses including labor, overtime, supplies, etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and laundry activities.
Guest Service: Ensure that the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
Facilities: Ensure that the hotel meets or exceeds NewcrestImage and Brand Standards for quality of facilities.
Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.
ESSENTIAL JOB FUNCTIONS:
Understand and be able to use the property management system.
Have a good understanding of all hotel operating procedures.
Enforce all existing and new policies and procedures with the housekeeping and laundry Associates.
Maintain proper staffing in all areas of responsibility.
Address Guests' complaints in a manner which results in superior Guest service.
Communicate with other hotel departments regarding problems which need attention.
Follow procedures for notifying the proper Company management and civil authorities in the event of an emergency or anticipated emergency.
Actively enforce all safety policies to protect Associates, Guests, and Company Assets.
Prepare department schedules in accordance with labor budget, forecasting for business levels, and maintaining productivity. Adjust schedules as necessary throughout the week to meet the business demands.
Assign work to Housekeeping Associates in a manner which ensures efficient, quality work.
Post room occupancy records in an accurate and timely manner.
Train Housekeeping and Laundry Associates in all areas of their duties.
Examine carpets, drapes and furniture for stains, damage, or wear.
Write requisitions for room supplies and furniture renovation or replacements.
Ensure all equipment is properly maintained and secured.
Check and count linens and supplies in an accurate and timely manner recording results and ordering replacements when needed.
Inspect areas as required, recording inspection results and resolving inadequacies.
Ensure Lost and Found procedures are followed according to Company policy.
Ensure the housekeeping budget is controlled through supervising Associates' use of linens, supplies and equipment.
Ensure key control policies are followed according to company standards.
Abide by the regulations of the material safety data sheets when using chemicals.
Act as backup for Housekeeping and Laundry Associates when necessary.
Ensure that Associates report to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.
Inspect grooming and attire of Associates; rectify any deficiencies.
Open and close rooms as needed for maintenance.
Maintain knowledge of all room types and standards for supplies.
Understand the chart of accounts in order to code invoices for housekeeping and laundry.
Read Front Office communication logs on a daily basis.
Conduct department and individual meetings as needed.
Inform the Assistant General Manager or General Manager of any unique situations, or unusual developments in the housekeeping or laundry operations.
4-year college degree, or equivalent, related experience
Ability to communicate effectively both verbally and in writing
Effective communication skills.
Good team player.
Well groomed and professional appearance.
Open with praise, discreet with criticism.