Technical Support Sherpa

Posting ID : A1068486804
Date Posted : 2015-08-18
Category : Customer Service

We are currently seeking talented and passionate people to join Emgage to lead our customers in using and delighting in our products. If you are looking to develop yourcareer and theopportunity to gain invaluable skills in business development, customer success, and product communication then you are at the right place.Emgage is a fast-growing Microsoft Partner that makes industry-leading products for SharePoint and other business critical applications. We are seeking talented and motivated individuals for our brand new Pasadena, CA location.We are looking for asomeone who lives for that moment when a customer says, "thank you so much for helping us!". A person who is technical and can diagnose/solve a problem quickly, but also ispersonable and can relate with the user. This position will allow your creativity toflourishby giving you the freedom to create and manage multimedia training guides, documentation, podcasts, or anything else that will delight our customers with using our products to meet their needs.Duties For This Role:* Implement and configure all Emgage products* Provide efficient and accurate technical assistance to ensure customer satisfaction* Work directly with customers via email, phone and IM* Provide escalated support for our dev team.* Actively create and manage training and support material to meet customer's needs.* Work closely with Engineering, Product Management and Sales teams to support our customer communityQualifications:* Outgoing and enthusiastic personality* Excellent written and verbal communication skills* College degree in a technical field* 2+ years related experience with SharePoint 2010 and 2013* Proven analytical / problem solving ability* Ability to communicate technical concepts effectively* Ability to work quickly and calmly to resolve technical issuesStarting salary is based upon experience.Emgage offers a competitive benefits package including health, dental, vision. Emgage is an EEO/AA employer.

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