Customer Service / Orders Processing English / Chinese a plus

Posting ID : A1068486785
Date Posted : 2015-08-18
Category : Customer Service

Manufacture B2B in City of Industry is looking for an talented Customer Service with Administrative Duties, such as Shipping Labels, Orders Processing, answering phones etc, (office work). The customer service associate will answer phones, process orders, data entry, processing, filing duties and also handle sales calls. Ideal candidates should have at least 2 years customer service experience, high accuracy, detail, multi-tasking, time management and organization. Working knowledge of MS Office required


Customer Service duties include:
- Answering phones and determine whether they should be given access to specific individuals
- Greeting customer
- Manage and maintain technician schedules
- Open, sort, and distribute incoming correspondence, including faxes and email
- Prepare responses to correspondence containing routine inquiries
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- File and retrieve corporate, individual documents, records, and reports
- Must be able to learn our business inside and out
- Maintain communication and good relationships with our clients and staff

Customer Service Administrative Duties include:
- Data Entry
- Heavy Phone Calls
- Must learn product knowledge
- Process Orders
- Team Player
- Office Work


- Friendly, customer oriented, ready to serve attitude
- Able to multi-task and excellent time management skills
- Prefer to have at least 2 years relevant work experience
- Accounting Experience is a plus but not required
- Bi-lingual a plus (English+Chinese/Mandarin)
- High level of accuracy and detail oriented
- Have excellent time management and organization skills
- The ability to balance competing priorities and deadlines
- Working knowledge of computers (MS Word, Excel, etc.) a MUST
- Bachelors degree preferred with legal working status
- Motivated self-starter who is disciplined and proactive
- High level of initiative and strong follow through
- Excellent verbal and written communication skills
- Trustworthiness

Location: Rowland Heights, Walnut, Diamond Bar, Hacienda Heights, West Covina Area, City of Industry Corporate Office

Please include cover letter along with your resume and your salary history. Resume should be in Microsoft Word DOC or PDF formats only.
Please do not apply if you do not meet the requirements

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