Posting ID : A1068485720
Date Posted : 2015-08-18
Category : Admin Office
Sales Assistant - Telecommunications
Responsible for supporting sales staff by providing administrative, clerical, and customer support. Follows up with customers, proposal generation, completes orders, and processes sales leads.
To assist sales representatives improve their productivity and spend more time selling, the sales assistant provides a variety of support services. They contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates. They assist in proposal generation and ensure that representatives have sufficient quantities of sales support material, such as product brochures or case studies. Sales Assistances also act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
Sales Assistants contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. They handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries. They input orders to the company's computer system and ensure that orders are processed in line with customers' delivery requirements. They inform customers of any delays and arrange alternative delivery dates.
Collaboration with other departments is an important responsibility for sales assistances. They contact the technical department, for example, to deal with any product or technical queries. When they have processed orders, they contact colleagues in manufacturing and logistics to agree on delivery dates. To ensure that sales and marketing activities are integrated, they work closely with marketing. They arrange for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business.
Answer telephone calls and assist customers.
Handle orders, complaints, and other inquiries.
Perform data entry when orders are completed or changed.
Process sales data and progress reports.
Follow up on sales leads.
Direct sales leads to appropriate member of sales team.
Answer questions about product or warranties.
Respond to emails, phone calls, and other forms of correspondence.
Promote and sell products and services.
Explain promotional offers.
Maintain client database.
Make PowerPoint presentations for sales staff.
Arrange meetings and conference rooms.
Coordinate travel arrangements.
Handle billing issues.
Organize events, conferences, and other meetings.
Ensure all client information is correct.
Attend trade shows to promote products.
Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices.
Track sales expenses.
Analyze sales reports.
Conduct customer-focused seminars.
Complete quarterly sales meeting data, templates, and presentations.