Posting ID : A1068485707
Date Posted : 2015-08-18
Category : Admin Office
CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing opportunities, extensive training, mentoring and succession planning to its employees. We are a dynamic, result-driven and growing consulting and management firm located in multiple cities such as Atlanta, Tampa, Chicago, Miami, and New York. We are seeking immediate openings for individuals with experience in the housing industry. Our company is currently looking for applicants to fill the position of Customer Service Specialist immediately in our Chicago location.
The Administrative Supervisor is responsible for the supervision, coordination, and organization of administrative staff to ensure that clients are served with excellent customer service and the office staff has the appropriate resources to conduct their duties at the highest level.
ESSENTIAL DUTIES & RESPONSIBILITIES
Demonstrate the ability to provide technical assistance to on site staff by troubleshooting and resolving minor technical hardware and software issues as necessary
Demonstrate the ability to escalate and follow up on technical issues that cannot be resolved
Demonstrate the ability to supervise a team of participant liaisons and receptionists who are responsible for greeting clients, accepting documentation, and providing general administrative support for members of Tenant Services.
Responsible for handling escalated customer service issues generated from walk-in visitors as well as customer service issues generated by contact to the Customer Service call center.
Demonstrate the ability to provide a regular assessment of available administrative staff resources to Management and Supervisory staff based on current duties and responsibilities and any special projects that are assigned
Demonstrate the ability to provide practical solutions to improve the speed and transfer of office information, both paper and electronic
Serve as the point of contact for private contracted security staff and building security staff
Serve as the liaison between staff and other internal/external clients regarding office space, training, and other resources within the office
Demonstrate the ability to organize and determine efficient processes flows for incoming and outgoing documents and information
Ensure the office has the appropriate level of necessary supplies and order supplies as needed
Demonstrate the ability to oversee the incoming and outgoing mail process
Provide recommendations to supervisor for improvements to processes
Responsible for overseeing the Customer Service Surveys
Responsible for maintaining the office appearance
Other duties as required
KNOWLEDGE, SKILLS AND ABILITIES
Technical abilities and problem solving skills that will allow a person to resolve simple to moderately complex technological issues throughout the office.
Able to work under critical deadlines, re-evaluate priorities and interact well with all levels of personnel
Must possess superior organizational, leadership, and interpersonal skills
Proven proficiency of modern office equipment including multi-line phone, computer, printer, fax, scanner and copier
Prepare and present ideas in a clear and concise manner, both verbal and written.
Accurate typing skills with minimum typing speed of 40 wpm
Ability to establish, maintain and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, landlords and tenants
Ability to work productively in a variety of working conditions and environments
Shift assignments for all positions are subject to change based on client needs
Bachelor's Degree Required in related field
Must possess 1-3 years of related client service experience
Equivalent combination of education, training and experience
1-3 years of supervisory experience preferred
CVR Associates offers a comprehensive compensation and benefit package, on-the-job training and opportunity of career advancement.
CVR is an Equal Opportunity Employer.