Posting ID : A1068484812
Date Posted : 2015-08-18
Category : Retail Wholesale
The Store Manager is accountable for driving business results through effective selection, training and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources and loss prevention. Work with upper management in executing and enforcing company policies and procedures.
Manage the performance of Assistant Store Managers and Associates using established Company policies and standards including but not limited to those outlined in the company's Handbook, as well as merchandising, operations and human resources guides.
Recruit and hire the most qualified applicants to meet the store's needs.
Ensure that all associates are provided with proper orientation, training and coaching to maximize the associate and customer experience and drive sales.
Provide leadership and guidance to the management team in solving problems that affect the store's customer service, efficiency, and productivity.
Drive customer service by coaching desired behaviors.
Seek opportunities and solutions to improve overall store experience with emphasis on greeting, friendliness and cleanliness of store.
Actively address any associate relations issues and ensure all Human Resources and employment policies are being followed within the store
Proactively communicate with the Regional Support team and Assistant Store Managers to build partnerships that help achieve greater results.
Work closely with team of Assistant Store Managers to ensure proper scheduling guidelines and best practices are being followed in order to maximize the available workforce.
Manage staffing initiatives to meet scheduling needs and weekend hours execution; maintain proper staffing levels to meet store's needs with planning for calculated turnover; ensure Associate availability is up-to-date
Manage Attendance program
Maintain Your communication boards/breakroom standards
Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information.
Any other tasks when necessary
SKILLS AND COMPETENCIES:
Ability to provide outstanding customer service
Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
Ability to merchandise and manage store operations effectively
Ability to process information/merchandise through computer system and register system
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to maintain records and documentation pertaining to work force
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
1-2 years of retail management experience
Availability to meet minimum scheduling requirements for store manager position including nights, weekends and holidays.
Strong communication skills (verbal & written), including strong relationship building skills