Support Desk Specialist Tier Ii

Posting ID : A1068484804
Date Posted : 2015-08-18
Category : Admin Office

Marco is now hiring a full-time Support Desk Specialist Tier II to work in our St. Cloud, MN office.

Marco is one of the top five technology providers in the nation, serving over 25,000 customers throughout the Upper Midwest and nationally with offices in Minnesota, Wisconsin, North Dakota, South Dakota, Nebraska, Illinois and Iowa. We specialize in business IT services, hosted/cloud services, managed services, telecom carrier consulting services, copiers/printers, phone systems, document management and audio/video systems.

At Marco, our passion for loving what we do has earned us a generous list of awards. We're consistently named a top workplace by publications such as the Star Tribune and Minneapolis/St. Paul Business Journal. Marco is also recognized nationally by Fortune Best Workplaces, and has received many other awards for our work environment, community impact and for being a top performer in the technology industry.

Position Description:
The Support Desk Specialist Tier II s responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.

Main Responsibilities:
Providing technical support and remote help desk services to Marco clients
Providing remote monitoring of client equipment by means of remote management software
Reviewing current systems and making technical/process recommendations for improving efficiency
Performing remote server health check, checking backup logs, testing restore, checking event logs and drive space, installing security patches and service packs
Maintaining client documentation
Assisting with presales with Sales Representatives and customers
Triaging tickets and escalating when necessary per Service Level Agreement requirements

Desired Skill Sets:
Associates Degree and up to 2+ years of experience or Bachelor's Degree or equivalent experience
Ideal candidate would possess experience in Microsoft server products, virtualization technologies (VMWare or HyperV) and Citrix/Remote Desktop technology, and/or certifications in MCSE or MCSA
Solid understanding of the administration of network operating systems and services found in a client environment
Proficiency with business collaboration tools such as MS Office applications and Visio
Superior communication skills in working with technical and non-technical people
Strong problem solving skills

As a 100% employee-owned company, we offer a competitive compensation/benefits package and training which includes:

Medical and Dental Insurance
Flexible Spending Accounts and Dependent Care
Employee Stock Ownership Plan (ESOP)
401k Plan
Personal Days
Holiday Pay
Employee Purchase Program
Group (Employer) Paid Life Insurance
Voluntary Term Life Insurance
Short and Long Term Disability
Critical Illness and Accident Benefits
And more!

For more information and to apply online, visit:


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