Customer Service Representative (Inbound Only)

Posting ID : A1068484644
Date Posted : 2015-08-18
Category : Customer Service

We have one-two full-time Telephone Service Representative (TSR) positions available.

Processing incoming calls for businesses throughout the U.S. and right here in Central Oregon, the TSR utilizes a specialized dispatch system designed specifically for answering services. Our clientele includes medical practices, home health & hospice agencies, funeral homes, property management, HVAC & plumbing companies, utility companies, and front office reception. Full paid training is provided. All calls are "incoming." No out-bound sales calls. No experience necessary.

- MUST live in Central Oregon - this is NOT a work from home position
- Natural ability to communicate effectively and courteously
- Solid command of the English language: literate in the spoken and written word
- Empathetic, personable, & exhibits professional demeanor
- Minimum typing speed of 45WPM
- Flexibility & dependability: we operate 24/7 and TSRs work weekends and holidays
- Strong work ethic and reliable
- Absolutely drug free: an initial drug screening test and frequent random tests

Career position:
Expertise takes several months, and we hire career-seeking individuals whom we think will stay with the company long-term. We have TSR's who have worked for the company over twenty years. Please do not apply if you think you will be moving on within one year.

Wages and Benefits:
Starting $12.75/hr., PLUS monthly performance bonuses of up to 35% of hourly wages
The beginning TSR is immediately eligible for additional monthly performance bonuses. A majority of our TSR staff routinely earns these bonuses.

Average new-employee compensation (including performance bonuses), not including insurance benefits, is in the $15.00 to $17.00 per hour range. Experienced/skilled TSRs earn $20.00+ per hour.

Benefits (After a 90-day probationary period, the following benefits are available):
-Generous Paid Time Off: two weeks during the first year
-Retirement plan with 3% employer matching
-Group health insurance
-Available shifts are awarded based on seniority

Below is a sample shifts:

MON 4pm - 1am
THU 3pm-Midnight
FRI 3pm-Midnight
SAT 4pm - 1am
SUN 4pm - 1am

To apply, submit resume and cover letter by replying to this ad(in MS Word or PDF format), or via

If your application qualifies we will contact you. No phone calls or walk-ins, please.

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