Customer Service Representative (Inbound Only)

Posting ID : A1068484644
Date Posted : 2015-08-18
Category : Customer Service

We have one-two full-time Telephone Service Representative (TSR) positions available.

Processing incoming calls for businesses throughout the U.S. and right here in Central Oregon, the TSR utilizes a specialized dispatch system designed specifically for answering services. Our clientele includes medical practices, home health & hospice agencies, funeral homes, property management, HVAC & plumbing companies, utility companies, and front office reception. Full paid training is provided. All calls are "incoming." No out-bound sales calls. No experience necessary.

Requirements:
- MUST live in Central Oregon - this is NOT a work from home position
- Natural ability to communicate effectively and courteously
- Solid command of the English language: literate in the spoken and written word
- Empathetic, personable, & exhibits professional demeanor
- Minimum typing speed of 45WPM
- Flexibility & dependability: we operate 24/7 and TSRs work weekends and holidays
- Strong work ethic and reliable
- Absolutely drug free: an initial drug screening test and frequent random tests

Career position:
Expertise takes several months, and we hire career-seeking individuals whom we think will stay with the company long-term. We have TSR's who have worked for the company over twenty years. Please do not apply if you think you will be moving on within one year.

Wages and Benefits:
Starting $12.75/hr., PLUS monthly performance bonuses of up to 35% of hourly wages
The beginning TSR is immediately eligible for additional monthly performance bonuses. A majority of our TSR staff routinely earns these bonuses.

Average new-employee compensation (including performance bonuses), not including insurance benefits, is in the $15.00 to $17.00 per hour range. Experienced/skilled TSRs earn $20.00+ per hour.

Benefits (After a 90-day probationary period, the following benefits are available):
-Generous Paid Time Off: two weeks during the first year
-Retirement plan with 3% employer matching
-Group health insurance
-Available shifts are awarded based on seniority

Below is a sample shifts:

MON 4pm - 1am
THU 3pm-Midnight
FRI 3pm-Midnight
SAT 4pm - 1am
SUN 4pm - 1am

To apply, submit resume and cover letter by replying to this ad(in MS Word or PDF format), or via http://www.centratel.com/about-us/telephone-service-representative/

If your application qualifies we will contact you. No phone calls or walk-ins, please.


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