Hotel Front Desk Representative

Posting ID : A1068484414
Date Posted : 2015-08-18
Category : Food Beverage Hospitality

We are seeking a Front Desk Representative for The Best Western PLUS Windjammer Inn & Conference Center.

Welcome, register and assign rooms to guests
To be courteous and attentive at all times
Expedite check in and check out
Collect and report cash accurately
Answer all phone and desk questions
Take all reservations
Quote rates accurately and promote special packages
Complete all daily checks Sell rooms at the highest possible rate
Promote the restaurant and other hotel amenities
Complete all necessary forms and reports--daily cash out sheets, front office daily reports, housekeeping reports and marketing information
Greet groups, assign room blocks, bag keys, etc.
Maintain a neat lobby and work area, as well as coffee bar and desk supplies
Understand/work the phone and TDD systems
Promote our rewards program, sign guests up for rewards, and recognize our rewards customers
Other duties as requested by management--filing, statistical reports, travel agent commissions
Note and bring proper attention to any hazardous situations in order to prevent injury to employees and guests
Drive shuttle van to and from hospital and airport.
All other duties as assigned


Required experience:

Hospitality/Customer Service Experience : 1 year

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