Posting ID : A1068484306
Date Posted : 2015-08-18
Category : Customer Service
Office Receptionist Job Duties:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone;
answering or referring inquiries.
Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival, delay,
reschedule and/or cancellation.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges;
controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies;
scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Medical Office Receptionist Skills and Qualifications:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
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