Customer Service

Posting ID : A1068483810
Date Posted : 2015-08-18
Category : Resumes Job Wanted

Cathy Keeton

Private contact information

Over 20 years of Customer Service - Support in various forms. Multi-tasking and attention to detail are strong skills. Excellent verbal and written communication skills - heavy interaction with co-workers and clients at all levels. Quick learner - very strong work ethics. NOTE: Seeking part-time position around 20 - 25 hours weekly
High proficiency in Microsoft Word and Outlook. Medium proficiency in Excel and Power Point. Experience on several other 3rd party software products.

Job Experience

Mercy and Truth -- Health Clinic -- Kansas City07/2013 to current
Receptionist, IT Support, Phone System Support and Refugee Coordinator
Answer phone, schedule patients, and work closely with providers to handle any patient needs. Greet patients, collect payments (or verify their Medicaid coverage)
Update the patient EMR (electronic medical record} with all pertinent information, post payments, balance cash and credit card payments daily. Process incoming/outgoing medical record requests and create invoices for above as needed. Follow up on medical records and forward as needed, based on reason for record request. Small Safety-Net clinic -- with several different roles.

Coordinate incoming paperwork to produce a complete packet for Refugees coming into the country. This paperwork is used by the doctors to record refugee's health exam notes. Update EMR, send updated records to the Health Department so refugee status can be updated.
Major accomplishment:
?Organized/updated patient records. Some were 6 months behind

PetSmart - Retail Pet Store - Kansas City01/2013 to 07/2013
Small Pet Care
Customer Service and sales

PetSmart - Retail Pet Store -- Dallas10/2009 to 08/2011
Dog Trainer
Scheduled and organized dog training classes. I trained dogs from puppy stage to advanced obedience.

Cerner Corporation - Medical Software - Dallas09/1999 to 06/2003
Senior Database Administrator
Maintained database for in-house and client systems; provided client support on software and hardware issues.
Major Accomplishment: Converted 6 clients to new Cerner Software

Sanmina - Cable Assembly/Manufacturing -- Dallas 07/1998 to 09/1999
Application Developer
General user support on Windows, NT, In-House software, email, printers, PC's, and other computer hardware and software. Produce Ad-Hoc reports

PST - Aviation Fuel Sales/Distribution -- Dallas07/1984 to 07/1998
Manager - Information Technology
Managed 3-5 Programmer/Analysts and 4 clerks with various data entry positions. Directed and updated software projects. Handled repairs and hardware/software updates on PCs; Installed software upgrades on mainframe. Performed user support to employees and remote clients. Produced special/custom report requests, trained all employees and remote clients. Wrote all documentation for our custom software. Also wrote documentation and job descriptions for all of my department positions.

Worked closely with Accounting Manager and assisted in General Ledger, Financial Statements and month-end closing process. Supervised Accounts Receivable, Accounts Payable, and Billing clerks. Frequent travel to client sites to install our software and train remote users.

Major accomplishments:
?Reorganized procedures and paper flow, increasing efficiency by at least 30% - 40%.
?Directed, prioritized, and helped plan the design for custom software to handle all of our company business. Managed meetings with all departments regularly to allow them to have input regarding their wants/needs for the new, custom software.
?This custom software build was a 4 year project. We designed one module at a time, and our business was very complicated. Wrote documentation and released completed modules to intended users. I then trained employees on the newly released software sections.

O.I.L. Energy, Inc.- Oil Drilling - Dallas 05/1983 to 07/1984
Accounts Payable Operations Supervisor
Supervised 4 Accounts Payable clerks.
Verified accuracy of GL account coding on vendor invoices.
Processed Accounts Payable checks, month end Accounts Payable reports and Joint Interest Billings.

Major accomplishments:
?Converted company from a very old IBM system to a new mainframe.
?Supervised and coordinated simultaneous data entry while conversion was in process.

Education -- Nursing Pre-Requisites
Collin County CC - Plano, TX GPA 3.52929 hours2003-2005
Grayson County CC -- Denison, TX GPA 3.511 hours2005-2006

Member of Phi Theta Kappa
Completed all Pre-Requisites for Nursing School, but regretfully, had to leave school for personal reasons

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