Part-Time Guest Services Representative

Posting ID : A1068482872
Date Posted : 2015-08-18
Category : Customer Service

We are seeking a friendly organized individual to greet shoppers, provide information, services and assistance all while achieving high quality customer service and high levels of customer satisfaction.


1.Greets shoppers and answers telephone.
2.Answers questions and provides information on store locations, merchandise available, promotional events, community events, directions and other related matters.
3.Responds to, resolves and tracks customer problems and complaints; advises appropriate manager of customer issues requiring higher level intervention.
4.Provides refunds for vending machines as necessary.
5.Rents strollers and loans wheelchairs; sells photocopies, fax services and related sundries; keeps lost and found clearinghouse.
6.Maintains brochure supply and display and maintains a clean and organized customer service area.
7.Books and greets tour groups as directed.
8.Inputs merchant ads onto website platform and through social media channels.
9.Assists with the Marketing Department as needed.
10.Reconciles daily receipts and makes daily deposit accordingly.
11.Performs other duties as assigned.

Reporting Relationship:

Reports to the Guest Service Manager or Marketing Assistant. May take direction from a Senior Guest Service Representative.


Education and/or Experience High school diploma or equivalent. Demonstrated history of good work habits including excellent record of attendance and punctuality, initiative and teamwork.

Knowledge, Skills and Abilities:

Knowledge of merchant offerings, store locations and community points of interest.
Excellent customer relations, telephone and interpersonal skills.
Excellent spoken communication skills.
Basic office and data entry skills.
Strong customer service orientation.
Ability to represent St. Augustine Outlets enthusiastically, professionally and courteously.

Physical Demands Frequent light lifting, bending and stooping are required. Long periods of standing.

Other Excellent personal hygiene and personal cleanliness are required due to close contact with mall customers and tenants.

Walk-in applications are accepted at the management office or email resumes to

St. Augustine Outlets is an E.O.E m/f/d/v

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