Posting ID : A1068478169
Date Posted : 2015-08-18
Category : Customer Service
Customer Service ($13 p/hr) - RMS (SWAustin/Oak Hill/DrippingSprings) compensation: $13.00/Hour - 40 hours per week(strong possibility of OT currently)
SP+, the largest Parking and Transportation Management Company in the US, is hiring Customer Service Reps for their SW Austin/Dripping Springs location. SP+'s Remote Management Services (RMS) Division is a State of the Art Operations/Customer Service support hub for 200 facilities across the country. The RMS portfolio is growing at a rapid pace and we are looking for new team members.
The Command Center Representative position offers several schedules to choose from. If interested please respond by email and indicate 2 things: (1)your first and second preference of the shift you would like to work from the shifts listed below and (2)availability for an interview. Please attach your resume in a Word or PDF format as well.
- 6:00a m to 3:00pm, - (Sat-Wed),(Thur-Mon), (Wed-Sun), (Fri-Tue)
- 3:00pm to 12:00am, - (Sat-Wed), (Thur-Mon), (Wed-Sun-several), (Tue-Sat), (Fri-Tue)
- 6:00pm to 3:00am, - (Fri-Tue),
SCOPE OF POSITION
Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Manage multiple duties at a time
Deliver exceptional client service via telephone
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and continued product knowledge
Enter data and customer service work on a daily routine basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned
1- 2 years experience of Customer Service or Call Center environment. Experience in Accounting a plus with skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency.
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Google Chrome, Gmail and Google Docs, Word, Excel and Internet Explorer web browser
Hiring Class begins September 7th and is fully paid at the regular rate. The class will be 3 weeks of Monday thru Friday starting at 3 pm til 12 am every night.
****If interested please respond by email and indicate 2 things: (1)your first and second preference of the shift you would like to work from the shifts listed above and (2)availability for an interview.
Please attach your resume in a Word or PDF format as well.****