Customer Support / Help Desk Technician

Posting ID : A1068478161
Date Posted : 2015-08-18
Category : Customer Service

Das Keyboard ( ), a brand of Metadot Corporation, maker of award winning, internationally recognized PC and Mac peripherals is seeking a Help Desk Technician to help scale our company up. In an office nestled in the Arboretum with a beautiful view, there is a team of driven and fun people looking for your ambition and positive energy to join us as we continue to grow.We are looking for a self proclaimed techie with brilliant people skills and a knack for solving technical issues. We love our customers and our customers will love you because of your ability to maintain focus and ability to troubleshoot efficiently. Under minimal supervision, you will provide technical software and hardware resolution to customers by performing question/problem diagnosis and guiding customers through step-by-step solutions in a ticket tracking environment. You will clearly communicate, keeping customers informed of progress throughout the life-cycle of all requests.Responsibilities: Accurately troubleshoot issues for customers with style, speed and skill via phone, e-mail and help desk. Exceed end-user expectations by creating incredible customer experiences with each interaction. Manage RMA process for repairs, exchanges and returns as necessary. Develop and maintain knowledge base and FAQ lists for end users. Alert management to emerging trends in incidents. Additional projects and office support as needed.Requirements:
2+ years of relevant experience or equivalent combination of education and work experience. 1+ years of customer service experience.You have a passion for technology and attention to detail.High school diploma or equivalent required. Fantastic communication skills and current customer service experience is necessary. Exposure to troubleshooting Windows and Mac.Preferred Experience:
Incident ReportingExperience in multi operating systems Windows, Linux, UNIX, or Mac OS.Experience in Office Word, Excel, PowerPoint, Google Chrome.About Das Keyboard:
We are a team of high-performance, self-driven, over-achievers, and we thrive on excellence. Our office currently has 12 employees (plus 2 office dogs), and we all work together to reach our ambitious company goals. Our rich company culture includes weekly in-office yoga and tai chi classes offered to all employees, monthly company happy hours and celebrations, healthy office snacks and copious amounts of organic coffee. This is an ideal time to join our company since tremendous growth opportunity will be available for high potential candidates. Respond to this posting with your resume, cover letter, and salary requirements, and include reference code: DKHDT-0815 in the subject line of your email. All applications omitting these details will not be considered.

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