Program Specialist

Posting ID : A1068477031
Date Posted : 2015-08-18
Category : Business Mgmt

From efficient special education management to maximized Medicaid reimbursement,
MSB's mission is to provide school districts with the tools they need to help students
achieve. MSB is seeking an experienced field Account Manager (Program Specialist), whose
primary role is to create raving fans! The PS is responsible for successful implementation of
MSB products and services and for ensuring high provider utilization.
This role also includes administrative duties to ensure implementation needs and requests
are being taken care of in a timely manner. This is a full-time salaried position with an 80%
travel requirement around assigned territory, with monthly trips to our Austin, Texas
headquarters.

Duties and Responsibilities

? Function as a Relational Leader to develop / enhance relationships with future and current clients
? Provide outstanding Customer Service and Support to develop Raving Fans
? Coordinate and deliver client training (one-on-one, large group training (30-45 attendees), webinar, etc.)
? Ability to professionally work with various people, personalities, and skill sets
? Investigate and resolve client concerns
? Effectively communicate with all departments within the organization as well as clients

Skills and Specifications

? Ability to work in a fast paced, self-directed, entrepreneurial environment.
? Exceptional verbal and written communication skills.
? Proficient computer skills including experience with MS Word, Excel, PowerPoint
? Competent in CRM software solutions
? Prominent organization and presentation skills
? Excellent time management skills
? Highly energetic and self-starter
? Creative thinker with ability to make decisions and solve problems effectively and
efficiently
? Ability to multi-task
? Honest, assertive and systematic.

Required Education / Qualifications

Bachelor's degree (B.A.) from a four-year accredited college or university or minimum 2
years of account management experience.

Learn more about our company by visiting our website at .

Our company provides a benefits package, which includes: approx. 20+ paid holidays per
year, 10 personal days per year, 75% employer paid health and dental benefits for the employee, life insurance, 401K and Aflac.

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