Tier 2 Onsite Computer End User Support

Posting ID : A1068476990
Date Posted : 2015-08-18
Category : Technical Support

Vigilant Services, in support of our Gov't client, is currently looking for qualified individuals to provide Tier 2 onsite computer end user support in West Haven, CT.

Applicants must be US citizens and will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

QUALIFICATIONS:Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline and 1 year related experience or 9 years of additional relevant experience may be substituted for education.

Preferred candidates will:
Respond and resolve tickets in a timely manner
Implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities
Implement IT policies, procedures, and system controls
Identify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysis
Provide hardware and software support/troubleshooting
Test and image desktops and laptops
Maintain, analyze, and troubleshoot software and computer peripherals
Set up and configure all hardware
Ensure all tickets requiring follow-up work and/or calls are resolved
Provide technical support to end users view telephone
Test, image, and clean PCs, laptops, and other related hardware

Will be responsible for developing the following reports:
Weekly/Monthly Activity Reports
Patch Implementation Report
Ticket Trend Report
Ticket Resolution Report
Line Issue Report
Gap Analysis Report

Successful candidates will provide technical and security support services as necessary to include: Help Desk and Desktop Technical Support to enable the facility to address hands-on vulnerability remediation requirements.

Job Requirements:
Bachelors of Science or 8 years of relevant experience.
US Citizen (This is for a federal contract. Green cards are not accepted.)
Have a current clearance is a plus
Basic knowledge of Active Directory, Group Policy, and Windows ACLs
SCCM, SCOM, and NESSUS are a plus
Good working knowledge of Microsoft Office Suite Knowledge of network communications fundamentals
Knowledge of basic IA principles and best practices and ability to apply to one's work
Troubleshooting and analysis skills for general network and application level issues
Ability to interact with staff at all levels and to work under minimal supervision
Excellent, organizational, interpersonal, and communication skills
Ability to multitask and work in a team setting
Understanding of a wide variety of desktop applications
Experience working within enterprise ticket systems
Professional certifications desired

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