Customer Service Representative

Posting ID : A1068476442
Date Posted : 2015-08-18
Category : Admin Office

Billing Specialist
8.50/ Hour

Summary:

This position is responsible for timely and accurate research, response, and resolution to telephone, written and walk-in inquiries received from subscribers, and others in regard to billing.

This individual must have a clear understanding of functions to be preformed in the unit to support the team. Under director of the Manager/Supervisor

Access online systems as required to review, research, and respond to billing related inquiries
Demonstrate good verbal and written communication skills while respond to billing related internal and external customer inquires
Routes inquiries to appropriate departments/teams/plans, for decisions required to finalize resolution to the inquiry
Researches inquiries and reports for valid adjustments
Completes and distributes reports as required by the team
Meets established quality and quantity standards for the position.
Hours: 40hrs per week

Call Center hours of operation
Monday-Friday (8am 5pm) or (9am 6pm)
Saturday-Sunday (8am 5pm)

**Must be able to work overtime and holiday if needed**
**Must be able to maintain very good attendance and punctuality**

Requirements:

High School graduate or equivalent
One year experience customer service
Can operate office equipment/machines (copier, calculator, etc)
Demonstrated above average math skills
Ability to maintain a routine and consistent attendance record, and work overtime as required
Must be available to work overtime (Scheduled or unscheduled)
Must be available to work required holidays


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