Seeking Pt Office Csr Field Tech Retail Position

Posting ID : A1068475793
Date Posted : 2015-08-18
Category : Resumes Job Wanted

I own my own business and looking for additional PT side job to help with some of my day to day expenses. I'm the type of PT employee you want since (1) your position pay helps my business thrive so I would always work hard and be the best PT employee I can be for your growing company. (2) As a business owner I'm used to wearing many hats so can help wherever and understand the importance of jobs bring done right.

I have personable, friendly, professional and patient customer service/ vendor relation skills. I think outside the box to resolve stressful situations and get along well with customers and vendors from all backgrounds. I have fast and accurate data entry, logistics skills to track and expedite shipments, inventory control, and general business administration including MS Office software, internet research, and light HTML experience. I even have experience as a field tech servicing equipment, leasing and housing assistance. I'm also not above manual labor or retail as well.

I'm seeking $12/hour and up, 20 hours min (unless pay is higher), and morning hours. Thank you for taking the time to review my resume.
Sincerely,

Michael Whitfield

AREAS OF EXPERTISE
Business Administration/ Office Support
Customer Service/ Customer Care
Shipping Logistics/ Expediting
Data/ Order Entry (13,000 KSPH)
Internet Research/ Social Media
Computer Software (Microsoft Office, Photoshop, Dreamweaver, Wordpress, Prestashop)

EXPERIENCE HISTORY
7/15 - Present
Owner/ Customer Care
Restore and repurpose vintage furniture, handle all sales, customer care, business administration and marketing.

Fluid Marketing, Sacramento, CA 5/12 - 7/15
Field Coordinator
Headed up customer product education and product installs of CFL and other energy efficient products for local energy provider contract. Exceeded sales goals and consistently top local coordinator in Tacoma area. Was promoted to Warehouse Area Manager responsible for all inventory, marketing material distribution and handling and resolving employee and customer issues. Reason no longer employed: Program contract ended.

Kelly Services, San Jose, CA 10/07 - 5/12
Business Administration/ Customer Service Rep/ Field Tech Delivery
Due to the recession and lack of hires in the area I worked various contract and temp positions with Kelly Services including Executive Asst, Customer Service Rep, Office Support, and Department Coordinator. I was able to utilize my skills in data entry, business administration, customer service, general office, incoming/ outgoing calls, field support, errand running, all while meeting or exceeding their expectations. During this time I also volunteered as head of inventory and driver for nonprofit homeless shelter. Reason no longer employed: Wanted a full-time position so relocated to WA for FT position offer.

Fibertower, San Francisco, CA 7/05-10/07
Equipment Coordinator
Equipment Engineering Department coordinator responsible for tracking and expediting shipments, data/ order entry, resolving shipping or order issues, ETA's maintaining vendor relations, and insure deadlines were met for all construction sites. Created and maintained universal online spreadsheet accessible to all employees allowing construction supervisors, managers, engineers, and VP's to keep track of shipments status in real time to track all orders. Reason no longer employed: Company reduced 60% of its staff due to company buy-out/ acquisition.

Union Bank of California, San Diego, CA 7/03 - 6/05
Service Quality Coordinator
Coordinator for Service Quality, Sales, and Customer Satisfaction Departments including but not limited to project management, business administration, run bi-weekly & monthly reports, data/ order entry, maintained inventory, analyzed and input data, and performed in person bank location service quality checks for UBOC Client Satisfaction Call Program which monitors customer service levels for California branches. Reason no longer employed: UBOC lost funding for its Service Quality Department and ended all term contractors.

Access Nurses, San Diego, CA 11/01 - 3/03
Travel Coordinator/ Customer Service Specialist
Coordinate housing for all our traveling nurses nationwide meeting strict budget restraints. Negotiated lease terms, developed/ maintained national accounts with property management companies, rental accounts, and hotel & rental car chains. Developed systems that allowed recruiters and management to track housing status, details, selling points, helpful notes, as well as move out checklist all in real time. Responsible for supervising receptionist and two customer service employees that as a team raised customer satisfaction levels from 65% to 93% in 4-months.
Reason no longer employed: Left to support out of state family with health issues.

Exodus Communications, Inc. San Jose, CA 6/98 - 10/01
Corporate Marketing Specialist
Promoted to Corporate Marketing Specialist where I provided Executive level support for SVP of Corporate Marketing, Marketing Communications, and Corporate Communications & Marketing including but limited to project management, data entry, answer multi-line phone, create PowerPoint presentations, meeting notes, scheduling, project management, resolve department issues, order and maintain quality control of office supplies, maintain marketing & sales inventory, and set-up conference calls. Main point of contact for departments company moves, functions, and new hire orientations. Served as Personal Assistant for SVP of Marketing Communications and back-up PA for CEO. Reason no longer employed: Exodus filed for bankruptcy protection and laid off 90% of its staff.

Logistics/ Expediter Specialist
Expedite and track all equipment orders into Oracle database and support Purchasing Department with data entry and side projects. Responsible for providing Sales and Purchasing Departments with order details, data entry, proof of delivery, and resolved shipping & inventory issues. Supervised and managed corporate inventory. Was promoted to Corporate Marketing Specialist

EDUCATION
FC Tucker Real Estate School, Indianapolis, IN
Arlington High School, Indianapolis, IN

ADDITIONAL
- Fund private project to feed homeless in South Sacramento.
- Volunteer work for Innvision delivering food to homeless and women's shelter.
- DECA Business/Marketing Training & Internship


Some Other Postings