Global Flagship Customer Service Associate

Posting ID : A1068475571
Date Posted : 2015-08-18
Category : Retail Wholesale

The objective of the Global Flagship Customer Service Associate is to manage all aspects of the Point of Sale for the Club Monaco customer. Provide optimum level of customer service by fulfilling customer's requirements and needs and consistently apply exemplary sales standards. The Global Flagship Customer Service Associate also assists in all areas of store operations as requested.

Interested applicants who meet the below criteria should reply to this posting with a resume to be consisdered for a first round interview.

Provide a friendly and welcoming environment
Maintain a professional appearance consistent with established dress code and image guidelines
Apply POS knowledge to execute transaction process
Expedite the customer through the closing sale process quickly and efficiently with an engaging attitude and elevated service standards
Prompt and consistent elevated service standards to clients who reach out to the store via phone and email.
Ensure ease of customer shopping experience through maintenance and visual presentation of the cash wrap and surroundings areas
Supervise compliance and ensure POS Audit weekly standards are met
Elevated and effective communication with all team members, supervisors, and management.
Effectively execute daily charge sends through fax, email, and phone in an organized and timely manner.
Manage, organize and clarify store alterations policies and procedures to internal employees and customers.
Assist conflict resolution with client issues
Provide new product options with existing stock if handling a return sale
Communicate product and customer feedback to managers
Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
Maintain a tidy, stocked, organized cash desk at all times
Secure store assets through compliance with appropriate policies and procedures and effective loss prevention methods

-Consistently and accurately enters all information into register, veriphone
-Receives payments, issues change and credits properly
-Minimize and ensure there are no overage, shortages, or numerous voids
-Ensure proper credit card procedure is followed according to policy
-Manage closing and opening POS procedures for the business day.

Skills and Requirements
Excellent interpersonal skills supporting both a team environment and customer service
Excellent communication- verbal and written
Excellent time management/project skills
Ability to multitask in a fast paced environment
Strong attention to detail
Ability to recognize and react to changing work demands
Goal oriented: ability to stay focused on creating winning results

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