Call Center/ Csr

Posting ID : A1068474079
Date Posted : 2015-08-18
Category : Labor Gigs

Job Title3270 - Customer Service Rep I (6) - West Palm Beach, FL
Location West Palm Beach, FL 33407

Description: This position requires resolving basic customer requests with the ability to explain basic company policies to customers in a pleasant and professional manner, identify who will handle more complex calls and transfer accordingly. The rep will refer sales leads.
May use company's Predictive Dialer System to contact all types of customers regarding their past due accounts and respond to their requests, inquiries or complaints. Position emphasizes public relations (Assist Agencies Inquiries & MESP) and effective Revenue Risk Management as well as provides a variety of information regarding the company.
Qualifications Behavior-Based Safety: Competent
Service Connect, Disconnect & Transfer: Competent
Trouble Calls: Competent
Billing Inquiries-Telephone: Competent
Customer Relationship Management: Basic
Home Energy Survey: Basic
Payment Extension-Telephone: Competent
Residential On-Call: Basic
Flexibility / Adaptability: Proficient
Technical / functional knowledge: Completed training
Company policies and procedures: Completed training
High School Grad / GED: Yes

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