Posting ID : A1068473159
Date Posted : 2015-08-18
Category : Healthcare
OUTREACH SALES TRAINER
Senior LIFE is changing the way America sees eldercare, and we need passionate, hardworking, innovative and versatile professionals to join our interdisciplinary care teams. A critical piece of this mission is to ensure members of the prospect-facing outreach and sales team are well-versed in Senior LIFE's mission, offerings and unique points of differentiation. The Outreach Sales Trainer will be responsible for these varied and highly hands-on tasks, including in-depth training, education and marketing/communication-based work designed to create a cohesive, compelling message and subsequent experience in the marketplace.
This position requires strong experience with and understanding of both marketing and communications best practices as well as personnel training/development and research analytics; critical thinking; specific responsibilities include:
Educating/Training new Outreach Coordinators on all aspects of marketing and member enrollment for the PACE and LIFE programs
Developing comprehensive coaching plans for individual outreach including orientation, peer training and in-field/in-class initiatives
Preparing training and pre-training materials for teams including quizzes, role playing games, case studies and more
Evaluating and tracking the effectiveness of sales training programs, and assist in the ongoing training and development of outreach/sales staff; troubleshoot as needed
Review outreach calendars to assure weekly benchmarks are being met. Developing an outreach calendar to ensure weekly minimum are hit by team members
Pre-screening incoming referral calls and responding within 24 hours, scheduling intakes for Outreach Coordinators, as necessary
Auditing enrollments and intakes to maximize accuracy and consistency
Participating in strategic planning and development programs, as needed
Providing customer service and member satisfaction audits.
The ideal candidate will have strong classroom and field training and versatility, plus exhibit drive, creativity and the ability to both initiate and follow through on program initiatives. A minimum 5 years of successful outreach experience is required as are excellent leadership, customer service, analytical and strategic thinking skills. Some travelTravel will be required.
About Senior LIFE
Senior LIFE is committed to enhancing the ability of seniors to stay at home and live safely in the community as long as possible by coordinating comprehensive healthcare and supportive services for our members.
Senior LIFE is an innovative program that uses a team approach to provide seniors with medical, social, nutritional and rehabilitation services. These services are provided at the Senior LIFE Center and are accompanied with in-home nursing care, personal care, and other homecare services as needed. Senior LIFE makes it possible for seniors to remain at home, enjoying the comfort and reassurance of familiar surroundings while receiving the care they need.
Senior LIFE is a Medicare Program of All-Inclusive Care for the Elderly (PACE) operating as a LIFE (Living Independence for the Elderly) program in the state of Pennsylvania.
To apply please submit your resume at www.QNSrecruiting.com