Posting ID : A1068472527
Date Posted : 2015-08-18
Category : Customer Service
Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.
Randstad is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding a high energy Customer Service Representative in San Diego, CA
This is a 6-12 month contract.
Pay for this position is $11.50 - $12.50 an hour!
Must be open to work 8:00 am-6:00 pm Monday-Friday to work 8 hour shift.
COMPUTER TESTING IS REQUIRED!
Works in a positive, team-oriented and structured call center environment and receives calls from patients concerning benefits information and health care eligibility. 90% of time will be spent handling outbound and follow-up calls
Conduct insurance verifications to confirm, patient benefits, facilitate the prior authorization process on behalf of customers, assist with problem claims, and perform case management to identify insurance and alternative funding sources per program specifications.
Works to develop an in-depth understanding of the customers spoken and unspoken needs
Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know
Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer
Makes any required customer follow-up calls and conducting any additional research
Researches information and calls the customer back as required
Bachelor or Associates Degree in addition to one year of customer service related experience OR High school diploma or equivalent with 4 or more years of call center/customer service experience
4 years of CALL CENTER CUSTOMER SERVICE REQUIRED!!!
MUST BE ABLE TO CONSENT A BACKGROUND CHECK, DRUG TEST, CREDIT CHECK, AND 7 YEAR EMPLOYMENT VERIFICATION!!!
Must be comfortable working in a fast-paced learning environment
Must be able to complete a paid-training program
A genuine desire and commitment to serving customers
Ability to learn by different methods
Strong interpersonal communication skills
Problem-solving and decision making skills
Proficiency in a Windows environment
Comfortable working in a structured environment
Previous benefits and/or Human Resources experience is a PLUS!!!
If you feel that you would be a good fit for this position please send a copy of your resume and contact number. If you meet the requirements a recruiter from Randstad will be contacting you.