General Customer Service

Posting ID : A1068470080
Date Posted : 2015-08-18
Category : Resumes Job Wanted

GUSTAVO ROMERO
7618 NW 88th Circle
Fort Lauderdale, FL 33321


Career Objectives
High-touch customer care representative seeking opportunity to deliver quality service.

Proficiencies/Skills:
55+ WPM
Over Achiever, Problem Solver
Accurate, Efficient, and detail-oriented
Proper Phone Etiquette
Superb Customer Service Skills
Operate Basic Office Machines
Bi-Lingual (Spanish & English)

Work History

Tridien Medical, Coral Springs, FL
-Customer Service, 2014
Daily create spreadsheets in excel.
-Route orders using freight lines.
-Monitor all inventory factory and stock procedures.
-Auditing.
-General clerical office duties.


Inktel Contact Center, Tamarac, FL
Dispatcher, 2012-2014#1 DISPATCHER
-24hr nationwide emergency roadside assistance.
-Answer public calls for roadside assitance and towing services.
-Facilitating road breakdowns and accidents.
-Locate customers using GPS tracking systems.
-Communicate information for all 3rd party mobile units for appropriate dispatch.
-Maintain complete and accurate records of all communications.


Marriott Harbor Beach Resort & Spa, Ft. Lauderdale, FL
Service Representative, 2012
-Process guest registrations, including collecting payment.
-Complete shift reports.
-Respond to guest needs, special requests, and complaints.
-Set-up room as instructed by client to include linen, service ware and glassware.
-Serve food and/or beverage in the order and to the expectation of the client.
-Reset banquet room according to client's specifications.
-Maintain clean environment.


Global Response, Margate, FL
Customer Service, 2010-2012
-eCommerce customer care, inbound sales for over 30 luxury brands.
-Order processing, live chat support, email response, order processing.
-Provide customers with product information.
-Courteously and friendly in professional manner solve customer issues using client approved procedures.
-Call center duties.


Education
Web Business
Graphic Design
Microsoft Office
Vocational Printing
Typing Certification
GED Awarded

References: Available upon request


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