Queue Coordinator (Call-Center) - Pt Weekends & Evenings

Posting ID : A1068468917
Date Posted : 2015-08-18
Category : Customer Service

We are a fast paced, growing company seeking Queue Coordinator to support the flow of our call-center's incoming sales calls.

WHAT YOU'LL DO:

? Seamlessly manage queue of incoming sales calls to assure accurate and prompt response by sales team.
? Provide daily reports and statuses to management as required
? Assign breaks and coordinate work schedules to ensure uninterrupted call-center coverage
? Respond to chat-box questions from sales team
? Assist, track, and update contest stats
? Answer sales calls as needed.

We are seeking candidates to work the following shifts:

Saturday and Sunday - 9am-6pm or 10pm-7pm (mandatory)
Tuesday, Wednesday, Thursday - 6pm-11pm (some flexibility with weekdays desired)

DESIRED SKILLS

? Exceptional, split-second decision-making skills
? Strong interpersonal skills with the ability to give direction
? Ability to manage multiple tasks simultaneously
? Excellent organizational and prioritization skills
? Strong attention to detail
? Excellent phone skills, active listening, strong verbal and writing skills
? Ability to set goals and meet scheduled deadlines
? Strong proficiency in Excel, Word, and Outlook
? Ability to learn new software applications quickly and easily
? Ability to work independently
? Minimum 2 years of experience in sales or customer service preferred

WHAT WE OFFER:

? We are offering an hourly salary ($12.00 P/H) including commissions on sales.
? Business-causal dress environment, friendly atmosphere and supportive learning environment.
? Free products
? Office is easily accessible to major roadways

We are an Equal Opportunity Employer


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