Posting ID : A1068468415
Date Posted : 2015-08-18
Category : Healthcare
Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success
Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory service and supplies.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."
What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
Completes SOPs/CMNs and documents on tracking log
Verifies Medicare, Medicaid, and private insurance coverage information
Clears previous day's route and checks all paperwork for accuracy and completeness
Prepares deposit for location on a weekly basis
Maintains referral log
Provides service for all retail/walk-in equipment requests
High school diploma or GED equivalent
Employment is contingent upon a drug screening test and background investigation
Experience in medical field and administrative record management
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision
Knowledge of Medical terminology
Knowledge of medical billing practices
Knowledge of billing reimbursement
Knowledge of insurance policies and requirements
Strong customer service experience
Career Path and Management opportunities
Health and wellness benefits to include medical, dental, prescription and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
PTO and paid holidays
Employee Referral program
Employee Recognition program