Posting ID : A1068466590
Date Posted : 2015-08-18
Category : Nonprofit
Visitor/Customer Services Representative
Reports to: Supervisor of the Day
Serving as the front line staff for the Harvard Museums of Science and Culture (The Harvard Museum of Natural History and The Peabody Museum of Archaeology and Ethnology), the Visitor/Customer Services Representative will provide the highest level of customer service to ensure that all museum visitors have a positive experience. Welcomes visitors and groups, processes admissions and shop sales, and conveys general museum information to the public in a professional manner. This is an on call /on demand position and will not have a consistent or guaranteed schedule.
Visitor Services Responsibilities
Greet visitors and provide introductory museum information including wayfinding and exhibits information.
Direct incoming calls and respond to inquiries from the museum's general information phone line.
Assist with processing school and commercial group visits.
Perform day-to-day shop operations in an effective manner. Includes processing sales and returns according to established policies and protocols.
Convey product information in an effective way in order to promote sales and the educational relevance of the products.
Ensure that the shop maintains a neat appearance and all retail spaces are organized including cash register areas, sales floor, and stock areas.
Assist in unpacking, receiving, pricing, and replenishment of stock on a timely basis.
Uphold HMSC and University Information Security and Credit Card Compliance policies.
Provide visitor assistance and information on an array of museum-related topics including exhibits, wayfinding and building amenities, membership and programmatic offerings, and general Harvard and departmental information as appropriate.
Perform transactions on a computerized POS system. Requires attention to data accuracy, knowledge of established departmental policy and procedure, and effective use of the system.
Balance daily receipts using POS System including deposit preparation and related documentation.
Assist with basic opening procedures of the museum on a daily basis including reporting for work on a timely basis, and awareness of current issues that effect the public.
Assist with basic closing procedures including assisting clearing the galleries of visitors, daily accounting and reconciliation, and securing the main entrance.
Report any physical plant or operations issues to appropriate staff on a timely basis.
Respond to public safety issues and emergencies as required.
Other duties as assigned.
One year related experience working in a public service environment and familiarity with operating a computerized cash register. Requires excellent communication skills, attention to detail, computer aptitude, punctuality, and a positive team-oriented approach. Must demonstrate proficiency in accomplishing multiple objectives in a fast-paced high volume atmosphere. Interest in museums helpful. Weekends and some holidays required.