Posting ID : A1068463744
Date Posted : 2015-08-18
Category : Customer Service
Audits submitted applications for accuracy and completeness, reviews and is authorized to render underwriting decisions within stated guidelines also supports various ancillary tasks as required.
Essential Duties and Responsibilities:
*Quality check point for all new business applications. Reviews all submitted applications to ensure accurate data entry. Failure to identify data entry errors has significant impact to service levels and final product.
*Must have a solid understanding of all company products, plans and applications.
*Reviews "final expense" and "simplified issue" applications with the goal to render a decision on insurability: Approvals/declinations/plan changes within stated guidelines.
*Authorized with an approval limit of $250K, within stated guidelines.
*Must have a solid working knowledge of MIB codes and medications pertinent to all products and plans.
*Conducts additional research based on need and in order to fully consider applicant for coverage. Includes; MVR searches, criminal record searches, various vendor websites..etc. Failure to fully develop an applicant can lead to errors in final decisions and has a direct impact on performance.
*Monitors an identifies concerns with Agent business practices: notifies appropriate parties and adds Agent to yellow watch.
*Based on review of the life being underwritten, determines the needed requirements to continue the review and prepares the actual correspondence that goes out to the Agent. Failure to fully review the file and failure to appropriately state what is needed can lead to service issues and delays in processing.
*Enters detailed notes on the operating system so that anyone reviewing the case knows what action has been taken and why and what is currently needed on the file. Failure to appropriately update the system can lead to operational inefficiencies and service issues.
Education, Work Experience and Training Requirements:
*High school diploma or equivalent
*Life Insurance or related industry experience strongly preferred or a solid understanding of life insurance concepts from a consumer perspective
*Minimum typing requirement 40 WPM with 90% accuracy
*A friendly, positive, learning-oriented attitude.
*Working knowledge of MS Word, Outlook and Excel and the ability to learn internal operating systems quickly an defectively.
*Ability to quickly learn details regarding Company products, processes and procedures.
*Strong written and verbal communication skills.
*Solid problem-solving skills
*Ability to function and execute under pressure.
*Ability to work independently as well as work effectively in a team environment.
*Requires a high level of "attention to details", organization skills and time management skills.
*As business needs demand, must be able to work overtime.