Front Office Manager

Posting ID : A1068463646
Date Posted : 2015-08-18
Category : Admin Office

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for some 40 years. The company currently owns/operates 43 hotels with over 7,000 guestrooms, and over 1,600 associates located in the United States and India operating under such well-regarded brands as Marriott, Hilton, Hyatt and Starwood. The company's mission statement shares this commitment with guests, associates and ownership. We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.

Essential Job Functions

Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
Prepares work schedules in accordance with forecasted occupancy
Supervises day to day activities of front desk, bell, and van drivers staff
Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
Coordinates staffing and payroll to conform with productivity and budgetary standards
Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
Participates in daily Yield Management Meetings
Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
Coordinates the collection and submission of hotel news to the quarterly JHM Hotels Associate newsletter
Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required


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