Training/program Management W/recent Experience At Microsoft

Posting ID : A1068462446
Date Posted : 2015-08-18
Category : Resumes Job Wanted

Committed, hardworking leader with recent experience, 8+ years of training program management in business operations, area of expertise is worldwide designing and implementing global training plans and events through virtual and classroom modalities in technology and non-profit industries. Worked effectively in a fast-paced remote environment with cross functional virtual teams and executives.

"I have been successful taking multiple new projects at Microsoft for the past 8 years in different departments, on short notice with no training because of my phenomenal analytical skills and eagerness to learn about Microsoft products and succeed at every project I have been assigned to. I am looking for a new opportunity where I can do the same."

Budget management
Coaching & development
Identified cost reduction opportunities
Fluency in Spanish
High degree of cultural awareness
Use of PMP principles
Virtual presentation skills, moderator
Process analysis and creative conflict resolution
Stakeholder/vendor relationships
Strong contract negotiation skills
Training readiness

MS Office (Word, Excel, PowerPoint, SharePoint, Outlook, Lync, Visio, OneNote, Publisher, InfoPath Designer, OneDrive), light HTML, Live Meeting, Sum Total (Learning Management System for attendance tracking and evaluations),

Microsoft Corporation internal tools: Sum Total (Learning Management System for attendance tracking and evaluations), Readiness Management System (RMS), SMSGR Buy Desk, Statement of Work (SOW), Yammer, SMSGR Trainer Readiness, Informa Web, MSW, MS Market, MS Invoice, SMSGR Business Insights, MS Space, MS Global Sites


Microsoft Corporation via Conceptual Computing, Remote 07/15/2014 -- 06/30/2015
Services Operations, Worldwide: Role Academy, Program Manager

Interfaced during the planning phase of 6 newly created services role academies, targeting 1200 services employees to complete their training before the end of FY15 which was a 266% increase of classroom deliveries from corporate training to worldwide training and events.
Facing short time-lines in a fast paced environment, I developed and managed the instructor communications with newly applied concepts and techniques to successfully combine the communication process with cross-functional department logistics.

Being solution focused, found resolutions in work breakdowns and process gaps and willing to go the extra mile to research new work flows while focusing on business goals.
Build relationships with internal training resources: instructors, moderators and team facilitators. Through dedication to client services and clear, crisp communication and processes has built a resource pool that is being utilized for Microsoft Services University worldwide.

Microsoft Corporation via Conceptual Computing, Remote 10/01/2013 - 06/30/2014
Sales & Marketing Readiness, Operations, Worldwide: Senior Delivery Logistics Coordinator

Provided exceptional mentoring, to Sales & Marketing, Operations, for instructor lead and virtual training to team during vendor transition to get them up to speed. Served as a resource to team for fast operational/logistics conflict resolution in a timely manner.
Worked with trainers, program managers, support staff & executives in implementation of new processes and direction of Microsoft internal tools, detailed reporting analysis and budget assistance, assigned to new complex projects and handled concurrently.

Microsoft Corporation via Conceptual Computing, Remote 08/01/2007-09/30/2013
Sales & Marketing Readiness, Operations, LATAM: Delivery Operations Coordinator

Planned over 700 instructor lead and virtual trainings across LATAM and US per year, managed a $3m budget. Interfaced with Field Readiness Managers (FRMs), Operations Business Managers and Administrators in the planning phase of training projects. Established exquisite relationships with customers, internal stakeholders and trainers to ensure programs were managed effectively and delivered successfully. Provided business insight through data analysis, excel pivot tables.
Remotely coached new area v-administrators.
Partnered with corporate segment stakeholders during physical year budgeting, planning process
analysis and conflict resolution.
Developed process efficiencies through cultural awareness working worldwide virtual teams
Streamlined various processes related to contract creation [SOW], invoicing and tracking.
Worked independently in a fast-paced environment and made quick logistical business decisions
and communicated business needs to upper management.
Managed complex workload and handled multiple projects concurrently and delivered on time,
minimizing cost and reaching scope objectives.
Broad awareness of Microsoft policies and procedures.

Watson Management, Grand Prairie, TX 06/2007 -- 8/2007
Property Manager

Managed over 700 residential units. Worked directly with vendors to ensure timely, cost effective delivery of services. On call 24/7 and managed residential issues effectively.

Negotiated rental and lease agreements.
Obtained, compared quotes for maintenance and repair work.
Provided periodical budgets relevant to each property.
Created and maintained a filing system for customer files.

Hive Consulting, Richardson, TX 11/2006 -- 06/2007

Recruited, interviewed and hired employees in the medical field. Participated and coordinated event functions to generate leads, worked closely with management to conduct interviews and candidate selections. Updated database with interview details and candidate information.

Successfully recruited and placed candidates in the medical industry.
Generated and managed hundreds of client leads through personal marketing.
Conducted extensive research and recruiting via the internet, phone calls and in person

Texas Credit Union League, Farmers Branch, TX 08/1998 -- 11/2006
Event Coordinator (Administrative Assistant to the CFO, Admin Assistant to the Foundation, Executive Director)

Promoted within the Organization twice, effectively managed all aspects of event planning that included a wide variety of themed events, budget, marketing, speakers, class materials, negotiated all contracts and selected venues for Credit Union's CEOs with attendance that ranged from 25-3,500. Worked in collaboration with the marketing & compliance departments to ensure all marketing materials adhered to the Organization's regulatory guidelines. Implemented procedures for continuing education credit for attendees and workshops.

Point of contact for grants, scholarships financial relief to Credit Union employees.
Organized the overall event plans/executions that met budget and timelines.
Negotiated vendor contracts that focused on methods to spend budget effectively.
Always took on new departmental projects and improved processes and streamlined procedures.

Pursuing a PMP certification as of 8/2015
Leonard-Hawes Real Estate School -- Certificate, Real Estate, 08/02- 06/03
ATI Career Training Center -- Certificate, Computer Business Administration, 06/1996 -- 03/1997
Sunset High School -- Diploma, 09/1989 -- 06/1993

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