Customer Service Admin Collections Internet Marketing

Posting ID : A1068462428
Date Posted : 2015-08-18
Category : Resumes Job Wanted

CRISTINA TRILLO


***** Looking for a Monday thru Friday position. Between 7am to 5pm. No weekends *****

OBJECTIVE SUMMARY

A young, ambitious, self-directed individual, with 6 years of administrative/legal support experience. A creative, problem, resolution negotiator and team player that possess excellent organizational skills and problem solving techniques. Overall, willing to learn more skill sets within the litigation/legal field while surpassing the norm. Outstanding work ethic and sense of urgency. Skills include:

Medical/Itemized Billing
Medical and Billing Record Retrieval
Customer Service
Liaison for Attorneys

MR8
OPS
Needles
MS Office
Internet Navigation

EXPERIENCE

AUTO MARKETING PROZ, Dallas, Texas March 2014- Present

Business Development Center Administrator
Fielded and Distributed Sales leads amongst sales teams on a daily, weekly and monthly basis
Provided customer service via phone, email/in person to prospects/cliental
Managed and Updated dealer Website with current inventory and promotional adverts
Maneuver through In House CRM database
Execute sales calls/follow ups ranging between 50 -- 75 daily
Reconcile vendor/referral checks and or closed sales before week end
Managed purchases/postings per daily limit set forth by Owner
Advised Management of trending Social media and cost effective advertising for automotive sales market
Managed/Supervised Internet Sales Staff of 3, constructed work schedules, implemented SOP handbook to ensure an effective and timely process of all Sales prospects

ALLSTAR LEGAL, Dallas, Texas
Jun 2013 -- Mar 2014

Case / Records Coordinator
File and organize completed records requests by scanning them in to multiple share files.
Process and execute Record requests for RAD Law Firm on a daily basis.
Processed & posted invoices per Client/Attorney.
Processed, issued, and served subpoenas.
Valid and Certified Public Notary, scheduled notaries for Out of State providers when needed.
Handled local Rush Pick Ups
Breakdown Medical Charges on Itemized Billing for Attorneys
Processed payments and or checks for Pre-payment Records requests.
Developed and maintained relationships with high usage medical facilities.
Implemented a smoother work flow within the Records Department resulting in a higher closing ratio
Provided Customer Service for paralegals, Attorneys and Supervisor via phone and or email timely in order.
Researched and updated client Info on NEEDLES legal software
Conducted, researched, and assisted all paralegals within the RAD Law Firm daily.
Calculated, reviewed, and executed entries within NEEDLES to advise Attorneys on Affidavits.

AMERICA FIRST LEGAL, Dallas, Texas
April 2012 -- May 2013

Records Case Coordinator
Tracked and maintained pending record requests through OPS.
Prepared authorization and subpoena requests on a daily basis.
Created and processed payments i.e. checks/credit card to obtain records through hospitals and or other facilities.
Filtered through daily mail runs to locate and update records count while assisting Account Reps with notes to notify Attorneys.
Prepared record shipments via multiple couriers i.e. FedEx, UPS, USPS and or Lone Star.
Answered incoming and conducted outbound phone calls based on a call list generated by Account Managers
Locate Notary Publics throughout the U.S.
Familiar with Medical State Statue Regulations/Laws
Scheduled pickups of legal documentation
Processed serves through notary couriers, Sheriff's and or any third party venues licensed to serve.
Consistently closed out 85% out of 400 record requests designated to myself on a monthly basis.
HIPPA Certified/ State of Texas Notary Public (exp 11/2014)

QUEST RECORDS & REPORTING LLC, Dallas, Texas
June 2011 -- Apr 2012

Case Coordinator
Tracked and maintained pending record requests through MR8.
Prepared authorizations and subpoenas on a daily basis.
Created and processed payments i.e. checks to obtain records.
Prepared record shipments via multiple couriers i.e. FedEx, UPS, USPS and or Lone Star.
Answered incoming and conducted outbound phone calls based on a call list generated by Account Managers.
Locate Notary Publics throughout the U.S.
Scheduled pickups of legal documentation.

LINDA S. ALAND P.C., Dallas, Texas
Oct 2008 -- Apr 2009

Case Coordinator

SOMMERMAN & QUESADA, L.L.P., Dallas, Texas
Mar 2008 -- Sept 2008

Office Assistant

EDUCATION

Sunset High, Dallas, Texas, May 2006

TECHNICAL SKILLS

Proficient in Microsoft Office Excel, Word, Outlook, MR8, NEEDLES, OPS and Internet Navigation


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