Salesforce Administrator & Project Manager-FT No Telecommute

Posting ID : A1068461039
Date Posted : 2015-08-18
Category : Technical Support

Seeks an experienced Salesforce Administrator and project manager with advanced technical CRM expertise to scale & enable sales, service, and customer success teams by helping build & executing the vision of our CRM and customer systems. In this role, you will maximize the value we derive from systems by leading and implementing strategic projects to enhance our CRM solution.

We are seeking someone passionate about systems and tools to join us. As the first member of our Operations team, you will be directly responsible for the systems (in particular, Salesforce) that help our sales, service, and customer success teams wow customers with each and every interaction, and you will have an integral role in building the Operations team. Through your work building out Salesforce you will work closely with company executives and have direct responsibility for projects enabling the company to reach our growth objectives.

Project Management - 30%
Independently drive requirements gathering, analyze, and develop functional solution design
Frame and present project plans to executive leadership
Manage active projects, prioritization, and backlog requests in JIRA
Facilitate regular status meetings with project team, sponsors, and all stakeholders
Manage risks and issue tracking throughout projects and update manager accordingly
Assist team members in the delivery of presentations during requirements, design, pilot and user acceptance testing sessions
Act as primary day-to-day point of contact for the internal customer and the operational aspects of the project. Focused on building strong internal customer relationships

General Configuration - 50%
Create, manage, and maintain complex workflow rules, triggers, data validation, reports, dashboards (can you make cool looking ones?), profiles, and role hierarchy in Salesforce
Sales & Service Cloud, LiveAgent, Knowledge, Communities, & Social
Work collaboratively with Engineering team on integrations including marketing systems (e.g., HubSpot), telephony systems, internal databases, email, & third party applications
Provide prompt and complete resolution to sensitive business issues with respect to our sales, service, and customer success systems that have been escalated

Optimize Sales, Service, and Customer Success Processes - 10%
Identify and recommend areas within Sales, Service, and Customer Success processes that can be improved via systems enhancements and automation
Business-facing subject matter expert for Salesforce integrations

End User Support - 10%
Provide quick and reliable support to end users
Troubleshoot and fix system issues and triage bugs with Engineering team
Provision new users and maintain access permissions settings
Deliver training to new and existing users

Requirements
Minimum three years experience administering and/or customizing Salesforce in a company with 100+ people
Certified Salesforce Advanced Administrator
Familiar with (preferably direct experience applying) Agile Development concepts, practices, and procedures

Additional about you:
Extremely detail oriented and have experience developing and rolling out new systems
Deeply passionate about helping others
Always looking to innovate and improve upon existing processes
Great listener and strong communicator
Motivated self-starter with excellent work ethic and team-first attitude
Start-up mentality -- scrappy and love dirty hands

About the Company
We provide cloud-based services to integrate healthcare business transactions into any app, website or product. This includes eligibility checks, claims submissions, scheduling, payment processing and medical procedural code reconciliation.


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