Posting ID : A1068461038
Date Posted : 2015-08-18
Category : Technical Support
To apply for the job, please copy this link into your browser to complete our application! Position Overview
The Service Representative is responsible for servicing and maintaining products built and placed by Coinstar as directed by the District Manager, Regional Field Support Technician or Field Technician.
Key ResponsibilitiesProvide equipment service at customer locations including preventative maintenance, cleaning, basic testing and minor repairsReport technical problems and attempt to resolve them while onsite with assistance from a Field Technician or District Manager via telephoneInterface effectively with other departments, field management, and co-workers to resolve customer problems and situationsDisplay maturity and judgment in time management and expense controlComplete timesheets and paperwork as required by the position function or as requestedProperly maintain Coinstar spare parts inventory, tools, manuals, and equipmentProperly maintain assigned computer, pager, and company vehicle (if provided)In the instance where a company car is not provided, employee must be able to show proper insurance coverage on a suitable personal vehiclePromote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgmentEducation & ExperienceHigh School Degree or GED requiredPrevious customer service; route servicing experience a plusKnowledge, Skills & AbilitiesMust be able to work independently with minimum supervisionMust have good interpersonal skills to interact with a variety of customersBasic knowledge of Microsoft OutlookAdditional RequirementsAccountable for providing superior quality service and professionalism at all timesMust have a valid driver's license and maintain an acceptable driving record. Background checks, MVR and drug tests will be requiredWilling to work a flexible schedule, including possibly the day before and after major holidays, including weekendsPhysical RequirementsAbility to lift 85 lbsCertain markets may provide coin & cash handling and transportation responsibilities. In these markets, employee must occasionally pull and push coin bins weighing up to 600 lbs using a specially designed hand truck (Commercial motor vehicle certification (CMV) may also be required)Redbox, Coinstar and ecoATM are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail--making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us at . Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with DisabilitiesApplicants and employees are protected from discrimination under Federal law. For more information please see .Posting Notes: || United States|| California|| Santa Rosa|| San Rafael|| None